Privacy Policy

1. Who We Are

This website is operated by Hiram Cleaning Services Ltd ("we", "us", "our"), a company registered in England and Wales under company number 17275413.

For any questions about this Privacy Policy or how we handle your personal data, you can contact us at:

• Email: [email protected]
• Phone: 07561 517023

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We only collect personal data that you provide to us directly, primarily when you use the enquiry or contact form on our website. This may include:

• Your name
• Email address
• Phone number
• Property address (for quotes or service enquiries)
• Any other information you choose to include in your message

We do not currently take bookings or payments through this website, so we do not collect payment card details via the site.

Cookies and Automated Data Collection

Our website may use cookies or similar technologies (for example, to remember your preferences or to understand how visitors use the site through analytics tools). Where we use any non-essential cookies, we will ask for your consent via a cookie banner before they are set, and you can manage or withdraw your consent at any time through your browser settings or our cookie preference tool.

If our use of cookies changes in future — for example, if we add analytics or marketing tools such as Google Analytics — we will update this section and our cookie banner accordingly.

3. How We Use Your Personal Data

We use the personal data you submit through our contact form to:

• Respond to your enquiry and provide quotes or information about our cleaning services
• Arrange and manage the provision of services you request
• Keep records of our correspondence with you
• Comply with our legal and regulatory obligations

4. Our Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

• Legitimate interests — to respond to enquiries and manage our business relationship with you, where this does not override your rights and interests.
• Consent — where you have given consent, for example for non-essential cookies or marketing communications.
• Contract — where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.
• Legal obligation — where we need to process data to comply with the law (for example, tax and accounting records).

5. Sharing Your Personal Data

We do not sell your personal data. We may share it with:

• Staff or subcontractors involved in delivering the cleaning services you request, on a need-to-know basis
• Service providers who help us run our business (for example, website hosting, email, or accounting software providers), who are only permitted to use your data as we instruct
• Regulators, law enforcement, or other authorities where required by law

We do not transfer personal data outside the UK unless a service provider we use stores data internationally, in which case we ensure appropriate safeguards are in place.

6. How Long We Keep Your Data

We keep personal data submitted via our contact form only for as long as necessary to respond to your enquiry and, if you become a customer, for the duration of our business relationship plus a period afterwards to meet our legal, accounting, and insurance obligations (typically up to 6 years). Enquiries that do not result in a booking are deleted or anonymised after a reasonable period, generally within 12 months.

7. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, in certain circumstances
• Request that we restrict or object to processing your data
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 1. We will respond within one month, as required by law.

You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

8. Data Security

We take appropriate technical and organisational measures to protect the personal data we hold from unauthorised access, loss, misuse, or disclosure.

9. Children's Data

Our website and services are intended for adults. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected].